Contact Us

Power Out

Use your laptop, tablet or smartphone to check our outages updates to see if we're already aware of an outage in your area. If not, call us to report the outage.

Call 1 800 BCHYDRO (1 800 224 9376) or 604 224 9376 from any smartphone to report an outage.

BC Hydro Customer Service

Call for assistance with your BC Hydro account, to request payment arrangements, or billing inquiries.

Call 1 800 BCHYDRO (1 800 224 9376) or 604 224 9376 in the Lower Mainland

Monday to Friday: 7 a.m. to 8 p.m.

Saturday: 9 a.m. to 5 p.m.

Closed Sundays and holidays

Call Before You Dig: BC One Call

Before digging or excavating, make a free telephone call to locate any underground electrical infrastructure. Call 604 257 1940 in the Lower Mainland, or 1 800 474 6886 toll-free elsewhere in B.C.

To add, remove or modify an electrical connection

Request a new electrical connection, alterations to your existing connections or a disconnection. Call the Electric Service Coordination Centre at 1 877 520 1355