Protecting your personal information is an obligation BC Hydro takes seriously. Any personal information we collect is handled in accordance with the British Columbia Freedom of Information and Protection of Privacy Act (FOIPPA). BC Hydro only discloses customer personal information to third parties in accordance with applicable laws. BC Hydro serves customers in accordance with the Electric Tariff regulated by the British Columbia Utilities Commission and in compliance with the Hydro and Power Authority Act. If you have any questions about how your personal information is handled, please contact us or call BC Hydro at 604 224 9376 (Greater Vancouver), 1 800 224 9376 (Other Areas). Under FOIPPA, personal information includes recorded information about an identifiable individual, such as name, address, phone number, email address and credit card information. Business contact information is not considered "personal" information.

Keep your user ID and password confidential. Be wary of emails that ask for personal information. Never provide your password, personal information numbers or login information via email. We will not ask you for personal information via email except in response to an email you have sent to us. If you receive an unsolicited email asking for personal information please contact us.

Please also note that when you send us electronic mail, we collect your email address, your internet IP address and your message so that we may reply to you. We recommend that sensitive personal information not be sent unencrypted over the Internet or by e-mail.

In addition, when you visit our website, the web server collects a small amount of information to facilitate the operation and security of our website. This information may include browser type, Internet domain name and IP address. Some information, such as your Internet domain name or IP address, may identify you. This information is not accessed by anyone except in accordance with FOIPPA.

Making claims for damages

As storms and power outages hit B.C., customers can sustain losses such as spoiled food, damaged electronics, or lost revenue. While we're sorry for any power disruptions, BC Hydro does not offer compensation for power outages. Alternatively, we recommend making a claim with your insurance provider.

You may be eligible for compensation if your property sustained physical damage (e.g., to fences or driveways) incurred during restoration efforts.

Once the website is restored, you can get more information at

Legal and copyright

All editorial content and graphics on this site are protected by Canadian copyright and international treaties and may not be copied without the express permission of British Columbia Hydro and Power Authority (BC Hydro), which reserves all rights. Re-use of any of our editorial content and graphics online for any purpose is strictly prohibited.

No representation is made or warranty given as to the completeness or accuracy of information on the website.

This site may provide links to other websites for reference, but BC Hydro has no responsibility for the content of such sites and shall not be liable for any damages or injury.

BC Hydro may make changes to the information on this website, to the services described therein or to those terms and conditions at any time without notice.